Social media plays a vital role as a communication platform and key customer service tool for businesses and organizations. Nowadays, customers prefer to communicate with businesses via social media; For brands, providing customer support using social media can be challenging, especially for small businesses.
The University of Southern California shares some good reasons why social media a top tool for business customer service in this infographic.
Here is a quick summary:
Social Media and Customer satisfaction
Why Companies should use social Social Media for Customer service
Customer service And its effects on a company’s Brand and Bottom line
Examples of outstanding customer service through Social Media
Check the infographic for more details.
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